Even though we have never had any sort of disputes we thought it best to explain our terms & conditions so that you are in no doubt of what you will get.
The car will be fully cleaned, polished & valeted prior to leaving our premises and travelling to the pick-up address. We will then use any available spare time, prior to leaving for the Wedding Venue, to clean of any dirt picked up on route. However, we cannot guarantee that the car will be "spotless" especially if the distance travelled is a long way. Your chauffeur will be dressed in a white shirt & dark suit with a cap, if requested.
The car is fully enclosed and 2 white umbrellas are carried. The chauffeur will carry the umbrella to shield the Bride & Passengers. He can get wet, you should not.
The car carries the correct "Hire & Reward" insurance and "Public Liability" insurance is current.
Although the car is fully maintained breakdowns can occur. In the unlikely event of this ocurring we will firstly try & get another Wedding Car to the location. In a real dire emergency we will offer the local Taxi firm a big incentive to get a car to us IMMEADIATLY and then offer you a refund if you are not happy about the situation or our efforts to resolve it. The amount refunded would be 100% of the total fee less our actual costs. Beyond this we will not be liable for other costs or consequential loss.
Times & Dates
It is the clients' responsibility to ensure that the times, dates, addresses etc, on the "Confirmation Form" are correct and we are notified, in good time, of any alterations. Although we will use our best endeavours to meet deadlines, by surveying the route prior to the event, we cannot be held responsible for any delays, however caused. No responsibility will be accepted for restrictions relating to vehicle access at any location.
The client is responsible for the conduct of all passengers. Your chauffeur may refuse to carry passengers or luggage if he considers the vehicle is overloaded. The chauffeur may also terminate the booking if the client or passengers cause excessive delays, are disorderly or, in the chauffeurs' judgement, are unfit to travel. No refund will be offered in these circumstances.
Bookings are not "confirmed" until the due deposit is received. The Car will only be reserved for 14 days from first contact unless the deposit is received. The deposit is Non-refundable. The full outstanding balance must be received not later than 30 days prior to the event. Cancellations must be made, in writing, no later than 30 days prior to the event. The full outstanding balance is payable if a cancellation is received within 30 days of the event.